Terms & Conditions
Plain, fair and no hidden clauses. How orders, pricing, shipping and warranty work — in under 2 minutes.
Acceptance of Terms
By browsing, enquiring or ordering with Gratus India you agree to these terms. If you don’t agree, please don’t use our site.
Products & Custom Orders
We handcraft Wood Table, Wall, Floor, Pendant, Moroccan & Rope Hanging Lamps + Planter Stands. Wood grain, shade tone & finish may vary slightly — part of handmade charm. Share size, finish, fabric & qty for a 24h quote.
Pricing & Payment
Prices are in INR (export in USD) and may change with wood/metal costs. PI confirms final price. We accept bank transfer/UPI. Production starts after advance/confirmation.
Shipping & Delivery
Lead time confirmed at order. Secure packing included; courier/transport cost as applicable. Timelines may shift due to weather, carrier or custom finish load.
Returns & Warranty
Check on delivery. Report damage/defect with photos within 48 hours. Custom shades/finishes are non-returnable. 6-month wiring/workmanship warranty — misuse excluded.
Contact & Law
Gratus India, Near Ekta Vihar, Kashipur Road, Rampur Doraha, Moradabad - 244001 (UP). GST 09BBZPA4353F2ZE. Queries: gratusindia@gmail.com. Subject to Moradabad jurisdiction.